Grievance & Content Complaints

Tell us about a post that is unlawful, breaks the Rules, or is about you. No account, no payment, no fee.

1. Who to write to

Complaints go to our Grievance Officer. You do not have to be the person a post is about.

  • Name: Eswari Ubbala
  • Designation: Grievance Officer
  • Email: selfbidsupport.lol@gmail.com
  • Post: Eswari Ubbala, Veksa, Eswari Ubbala, Veksa, Sarada Nagar 5th Lane, Door No. 20-480, Narsipatnam, Visakhapatnam District, Andhra Pradesh 531116, India

2. What to send

One complaint per placement. If something is missing, we ask for it. Nothing is refused for being incomplete.

  • The link to the post. A screenshot is not enough, because positions move.
  • What is wrong with it. Quote the words, and say why it is unlawful or breaks the Rules.
  • Who you are. Whether the post is about you, or you act for the person or brand it names.
  • Any proof you have. A registration, an order, or the real account being impersonated.
  • Say if it is urgent. Section 4 says what counts.
  • An email address we can reply to. Please do not send Aadhaar, PAN or passport numbers.

3. Reporting from the board itself

Every placement page has a Report button. Pick a reason, and leave an email address if you want a reply.

The reasons are impersonation, defamation, threat, privacy, intellectual property, scam, hate, illegal content, and other.

You get a reference straight away. Keep it and quote it if you follow up.

A report opens a check; it does not remove a post on its own. Write to the Grievance Officer for a formal complaint, anything urgent, or a court order.

4. How long we take

Periods are calendar days, Indian Standard Time. If we are going to miss one, we say so and give a new date.

  • Acknowledgement: a reference within 24 hours of your complaint reaching us. This also meets what consumer law requires.
  • Urgent complaints: acted on within 24 hours. These are intimate or sexual images, morphed images of a real person, and impersonation, reported by the person affected or for them.
  • Taking down prohibited content: settled within 72 hours.
  • A court order, or a direction from a government authority: acted on within 36 hours.
  • Any other complaint: decided and closed within 15 days.
  • A payment or service complaint: redressed within one month. Refunds start at Refunds.

5. If you disagree with our decision

Reply with your reference and say what we got wrong. Someone other than whoever decided first looks at it again. We aim to answer within 15 days.

Indian law also lets a person aggrieved by the Grievance Officer's decision appeal to the Grievance Appellate Committee constituted under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, within 30 days. Using our escalation first does not extend those 30 days. You can also go to a consumer forum or a court.

If your own placement is complained about, the outcome and a support id are on your tracking link.

A removed post stops appearing, and the posts below it shift up by one. That is arithmetic, not a remedy: we do not remove a post to move anyone up. And being outranked is not a grievance.